How an order works

• Sending the form is a request. It becomes an order when I email back to confirm the day and the price.
• Payment is by bank transfer once I have confirmed, before I bake.
• Custom cakes are made for you and nobody else, so a late cancellation cannot always be refunded.
• Everything is baked in a home kitchen that also handles nuts, gluten, dairy and eggs.

The order form sends me a request, not a booking. I check the day against what else is in the oven and email you back with a price and where to send it. That reply is the point where we have an agreement, not the moment you press the button.

Sending the form does hold a place on that day while I look at it, so please only send one you mean. If you change your mind before I have replied, say so and I will put the day back.

If I cannot do the date you picked, I will tell you and suggest the nearest one I can. Until an order is confirmed you owe nothing.

Please allow at least 7 days notice for regular orders. For custom cakes, two to three weeks is ideal, so there is time to get your ideas right.

Shop prices are for the item as its page describes it. A custom cake is quoted after I have read your brief, because size, tiers and detail all move the number.

The price I confirm is the price you pay. Nothing is added at the end except delivery, if you choose it.

If you change the design after I have confirmed, the price may change with it. I will tell you the new price and wait for a yes before doing the work.

Payment is by bank transfer. The account and the reference are on your order page and in the email confirming it. Please use that reference, because it is how a payment is matched to an order.

Card details are never asked for, by me or by this site. Nobody from vvbakes will ever email you new bank details part-way through an order. If a message like that arrives, it is not from me, so check with valencia.vvbakes@gmail.com before sending anything.

If payment has not arrived by the time I need to shop for your order, I will chase it once. If it still has not arrived I may release the day to someone else.

I understand that plans can change. If you need to cancel or change your order, just let me know as soon as you can by responding to the order email (valencia.vvbakes@gmail.com).

• More than 7 days before your collection date: you’ll receive a full refund of anything you’ve paid, unless I’ve already purchased items specifically for your order, such as personalised cake toppers or decorations. In this case, I’ll refund the amount that hasn’t already been spent.
• Within 7 days: I may have already purchased items for your order. I’ll refund what hasn’t already been spent and let you know exactly what has been deducted.
• Within 72 hours: your order may already be in preparation or production, so unfortunately I’m unable to offer a refund.

Need to change your date?

Moving your order to another date isn’t a cancellation. If your new date is available, I’ll happily move your order across for you. I’ll always do my best to accommodate a new date where I can.

A one-person kitchen has no second baker. If illness, an oven that has given up, or something else outside my control means I cannot make your order, I will tell you the moment I know and refund every cent you have paid.

That refund is the whole of what I can put right in that situation. I cannot cover what you spent on the rest of the occasion.

Collection is from Flat Bush, Auckland. The exact address goes out once your order is confirmed, not before.

Collection times: To be discussed

Please come inside the window we agreed. This is a home, not a shop with staff on a roster, so a collection two hours late is somebody waiting in their own kitchen for you. If you are running behind, a text is all it takes.

An order nobody collects on the day cannot be kept, because fresh baking does not wait. I will try the number on your order first, but after that day I cannot refund it.

Delivery is available for an additional fee, depending on your location and how far you are from Flat Bush, Auckland. When you place your order, include your address and I’ll confirm the delivery fee with you. Nothing is added for delivery at the checkout.

Please check the address on your order carefully, because I deliver to the address you give me.

Where I deliver: Please note the request in your order and I can see if I can accomodate

Someone will need to be available to receive your order. Cakes and other delicate bakes can’t safely be left outside, especially in warm weather. If nobody is available, I may need to take your order back with me, and you will then need to organise someone to pick up.

As a home bakery, I work with a range of ingredients including nuts, gluten, dairy, eggs, soy and sesame. I use the same kitchen, equipment and workspace for different bakes, so I’m unable to guarantee that any product is completely free from allergens or traces of allergens.

If you have an allergy, please let me know when you place your order. I’ll do my best to take extra care, including thoroughly cleaning my workspace and equipment between bakes where possible, and I’ll always be honest about any potential cross-contact.

For serious allergies, please get in touch before ordering so I can let you know whether I feel I can safely accommodate your request. If I don’t think I can, I’ll always let you know rather than take a risk.

Everything is baked fresh, without the preservatives used to give supermarket desserts a longer shelf life.

Your bake will always be at its best when it’s fresh, so I’ll let you know how to store it properly: whether it needs to be kept in the fridge, what’s best at room temperature, and how long it will stay fresh.

Inspiration photos are always welcome! They’re a great way to show me the colours, style or little details you have in mind, which is why you can add them to your order.

I’ll use your inspiration as a guide and create something in that style, rather than making an exact copy. Every bake is made by hand, so there may be little differences along the way.

The photos on this site are examples of bakes I’ve made before and are here to give you an idea of what I can create. Your bake will be made especially for you, so small details may vary.

What I bake for you is covered by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, where those laws apply. This includes requirements around things such as safety, quality and products being as described. Nothing in these terms is intended to take away any rights you have under New Zealand law. Where these terms and the law differ, the law takes priority.

If you are ordering for a business rather than for personal or household use, different rules can apply. In some business-to-business transactions, the parties can agree in writing to contract out of the Consumer Guarantees Act, provided the legal requirements for doing so are met.

Anything that changes is posted here with a new date, and your order runs on the wording that was up when I confirmed it. Last updated 18 September 2026.

Anything here you want explained, just ask: valencia.vvbakes@gmail.com, or the order form if it is about an order you are placing. What happens to your details is a separate page: privacy.